Mission & Values

Our Mission

BetterWay Nutrition.com is a cost-effective, service-oriented, Internet-based source of high quality nutritional supplements, healthy foods, diet support, pet health care, health aids, natural beauty and personal care products. We will provide our customers with effective and affordable products for promoting and maintaining a healthy and balanced life. We do this by supplying our customers with high quality products at low prices while maintaining superior customer service standards throughout our operations.

Our Values

100% satisfaction guarantee

We carefully select the manufacturers and products found on our web site. We believe these products are of the highest quality, value, purity, freshness and potency available.For these reasons we are happy to offer an unconditional 100% satisfaction guarantee. If you are unhappy with the products you have purchased, regardless of the reason, simply return the unused portion within 30 days for a refund of the product purchase price less shipping and any applicable restocking charges. Look for our products marked as Staff Favorites -- they have reached our highest standards of excellence (in our considered opinion) and are those we repeatedly use ourselves.

We promise to deliver only the freshest products

We purchase our items from manufacturers and distributors as close as possible to the date of your order, so our expiration dates are generally the longest expiration dates shipping from the manufacturer. If you are unhappy with the expiration date on your products, we’ll be happy to exchange them if a later dated product is available in the distribution channel.

No seconds, overruns, or overstocks

We sell only first-run products that adhere to the highest manufacturing quality controls. Nearly all of our nutritional supplement products are manufactured by companies that follow the industry-standard Good Manufacturing Practices (GMP). We do not purchase any of our products in large quantities through discount vendors who are supplying overstock products that have already been sitting somewhere for many months.

Fast shipping

We have access to one of the largest inventories available, so we strive to ship nearly all orders within 24-hours. If we don’t have all your items in stock and must wait for some to arrive from the manufacturer more than 4 days, we’ll ship you the items we do have and then ship the remaining items to you, at our cost for orders under 10 pounds, when they do arrive.

Large distributor network

Our extensive catalog and low prices are possible because of the large number of manufacturers and distributors with which we have strategic relationships. This allows us to use just-in-time delivery of products to our warehouse, saving thousands of dollars per year in warehousing costs. This helps keep our prices low and our extensive selection of products fresh.

Really helpful customer care

We believe you have the right to friendly, informed customer service personnel who are dedicated to ensuring you are completely satisfied with your shopping experience. Our customer care professionals work directly with our warehouse team so they can resolve your concerns quickly should any issues ever arise with your order. We’re very proud of their track record and know you’ll find them helpful should you ever need them. Staying in touch with our customers is so important to us that even our CEO answers e-mails and phone calls.

Professional buying

We work diligently to find you the best possible price on every product we sell. We continuously look for the best deals and pass those savings on to you in our lower prices. Our staff reviews new offerings and industry trends constantly, then works with manufacturers and distributors to bring the richest selection of fine products possible to you.

Your online security is assured

Your data is protected whenever you place orders or access your account information online. Our online store resides on secure servers which use 128-bit SSL software to encrypt (digitally secure) all your order information whenever it travels across the Internet.

We value your privacy

Any information you provide when placing an order is used only for the purpose of ensuring that order gets to you as promised. We will never use your email address, phone number or other personally identifiable information for any other purpose without your consent. Your information is never rented, leased or sold to any third-party for any purpose. We will include you on e-mail or other promotional campaigns only at your request. We maintain rigid corporate security standards to ensure your information is protected from unauthorized access. Access to your information is strictly controlled and provided only to employees, contractors, agents or representatives of BetterWay Nutrition.com solely for the purpose of completing your order.

Our Founder

BetterWay’s founder and CEO is a leader in creating and managing large innovative shopping websites, with experience ranging from the award winning music distribution website CDNOW.com, which was acquired by industry giant Amazon, to serving as senior leadership of a major nutritional supplement website. Over these years with David's Bridal, CDNOW and OutletNutrition.com, he discovered that there is always a better way to deliver high-quality nutritional, personal care, pet health, fitness, and other products to you. That inspiration is now BetterWay Nutrition, a breakthrough website that focuses on providing you with the best quality products at the lowest possible costs. See how our experience, our focus on cost control, and our dedication to superior customer satisfaction is providing that better way to shop for the products you want. We can deliver the best to you for less!